Diagnose and resolve common TensorAlgo setup, account, and workflow issues.
Troubleshoot AI Credits and Platform Credits AI Credits and Platform Credits are different balances, so the quickest fix starts by identifying which balance the action is trying to use . Open Settings → Credits and check the balances and ac
Troubleshoot Trade Tape Use these checks when Trade Tape is empty or does not show the plan you expect. Check the selected market Confirm that the Trade Tape card is set to the same instrument or market group as the active Playbook. An all
Troubleshoot Crypto Gamma Use these checks when a Crypto Gamma card or strategy condition has no current result. Compare with a populated card A healthy populated Crypto Gamma card can show the current spot price, Net Gamma, Abs Gamma, Call
Troubleshoot GEX and OI data Use these checks when a GEX / OI card is empty, an expiry is unavailable, or the displayed levels differ from another card. Confirm the instrument mapping TensorAlgo maps QQQ to NQ, SPY to ES, GLD to GC, and SLV
A supported market is missing or appears inactive TensorAlgo's supported markets are: futures: NQ, ES, GC, SI ; crypto: BTC/USDT, ETH/USDT, SOL/USDT, XRP/USDT, DOGE/USDT, BNB/USDT, ADA/USDT, AVAX/USDT, LINK/USDT, LTC/USDT . If the market is
Subscription active but feature unavailable Use these steps when Billing shows an active or recently paid plan but a feature still appears locked or uses the previous limits. Check the current account state 1. Open Settings → Billing → Subs
Troubleshoot a discount or coupon code Use these checks when a TensorAlgo discount code, coupon code, or promo code is not accepted or the expected checkout price is not shown. The code is rejected 1. Confirm that you entered the current co
Troubleshoot Marketplace checkout A payment method is not shown Available methods depend on the listing, transaction type, account, and current checkout configuration. Reopen the listing and use only the methods currently displayed. Checkou
Troubleshoot missing or delayed commission A referral or invite is missing Confirm that the supported referral or invitation flow was used and that the attribution appears in the signed in account. Affiliate and Invite Streamers attribution
Troubleshoot passkeys and authenticator 2FA Start with the security method that is failing. Passkeys depend on browser/device WebAuthn support, while authenticator 2FA depends on the enrolled TOTP factor and the current six digit code. Pass
Troubleshoot TensorAlgo app installation and notifications App installation and notification delivery are separate browser capabilities. First identify whether the problem is installing TensorAlgo , showing local Browser alerts , or registe
Troubleshoot Trade Intelligence Center “Choose a period to begin” No period has been selected. Choose a period or specific date to load the performance view. “Not enough data yet” The selected scope contains fewer completed trades than the
Why a feature is locked or unavailable A locked control usually means TensorAlgo is protecting a current plan, account state, ownership, or prerequisite rule . Start with the signed in state before assuming the feature itself is broken. Qui
Why a Marketplace action is unavailable Marketplace actions depend on account access, listing eligibility, Playbook ownership, capacity, and transaction state. Marketplace is not available Check Settings → Billing → Plans . Marketplace acce
Why an AI action cannot run When an AI action will not start, first compare the displayed cost of that action with the balances and limits currently available on the signed in account. A blocked request does not always mean the AI service i
Why market, GEX, or Crypto Gamma data is unavailable When a market context card is blank or unavailable, first identify which market and data type you are expecting . Supported market coverage, card capacity, selected expiry/context, and te
Why Trade History is empty An empty Trade History usually means the current instrument, result, or period filter has no matching saved records . Start with the filters before assuming recorded history has been lost. Quick checks 1. Set the
Why you cannot create or activate another Playbook When Save or Activate is unavailable, the quickest useful check is your current Playbook and strategy capacity. TensorAlgo has separate limits for saved Playbooks, active Playbooks, strateg
