Subscription active but feature unavailable

Use these steps when Billing shows an active or recently paid plan but a feature still appears locked or uses the previous limits.

Check the current account state

1. Open Settings → Billing → Subscription.
2. Confirm the plan name and subscription status.
3. Open Plans and compare the feature with the current-plan column.
4. Confirm that you are signed in to the account used for payment.

Refresh synchronized access

1. Refresh the dashboard.
2. Sign out and sign in again.
3. Allow a short period for payment and entitlement synchronization.
4. Avoid creating repeated checkout sessions while the completed payment is still reconciling.

Contact support

Open a Support Ticket if the paid plan remains active but the feature is still unavailable. Include the plan shown, affected feature, approximate payment time, and visible transaction reference. Do not include full payment credentials.